You can use a different modem as long as it meets Suddenlink’s compatibility requirements. The following screen asks if you would like to set up your email. The guy that couldn't get his modem activated was dealing with an Indian clown. Before you buy any of these, check to make sure they’re compatible with Suddenlink. They shouldn't, but it's Suddenlink. Prepare your Modem Info. They shouldn't give you a runaround. You must have JavaScript enabled to use this form. Once you turn on the computer, you will need to run through either the Internet Connection Wizard (Windows) or System Preferences (Mac OS). Suddenlink Communications offers multiple avenues to get in touch with its support team. Free installation specials when you order online. Whether you’re using a desktop or laptop, power it down before continuing. One way is through live chat, and asking for modem provision. Enter your account number and click “Continue.”, Confirm your other contact information. Call. I called to activate my Motorola MB7621 modem and it said the wait time was greater then 20 minutes. You successfully set up your Cox High Speed Internet and it didn’t even require walking across glass or climbing down an elevator shaft. Suddenlink Internet Info. Sign in to add enhanced services to your account now. If you are using a suddenlink business account, yea, they don't want anyone using third party modems. What Type of Internet Do You Have at Home? Assess the number of wireless devices accessing the internet. Wait five minutes, then restart the computer, the modem, and the router. If correct, click “Yes.”. Start by visiting the Modem Self-Install here and follow the easy step-by-step instructions to set up and activate the modem on your Suddenlink account. Suddenlink makes it easy to update your modem’s settings. It also claims eight downstream and four upstream channels. They could be dragging down your speed. Erin is a freelance writer based in Austin, Texas. … If the cable is bent, replace it with a new one. You'll be automatically entered to win free internet for a year. * Your Suddenlink Internet service comes with a generous monthly usage allowance. on Twitter. Step by step guide to Suddenlink self-installation 1. Home - Welcome to Suddenlink - Suddenlink's start experience including trending news, entertainment, sports, videos, personalized content, web searches, and much more. If accessing the modem for the first time, use your default login information. If the reboot doesn’t fulfill your expectations, check the cable and see if internet and TV share the cable connection. Suddenlink 50: Up to 50 Mbps download/up to 5 Mbps upload. As an existing customer, you have the option to use your own modem. Before you get started, it's helpful to prepare all of the information that will be needed by your internet service ... 2. If none of those steps work, contact Suddenlink Customer Support. Confirm Internet Access. Stay updated on the latest products and services anytime, anywhere. Jump to: How to self-install Suddenlink internet | How to activate Suddenlink account | Common installation issues | Self-install vs. Pro-install | Modems and routers | Contact Suddenlink. © Copyright 2020 Suddenlink Communications, All Rights Reserved. Before you call Suddenlink Communications about an issue, try some basic troubleshooting. Activate your new modem. 2. Confirm any changed settings and close out the browser. Contact Customer Support to troubleshoot your account and to discuss options. Residential accounts can still buy their own modem and activate them. The guy that couldn't get his modem activated was dealing with an Indian clown. They will transfer you to a tech that can make that change for you. If they do, you should install the two-way cable splitter provided by Suddenlink. Complete the registration instructions. Advertised speed for wired connection. Once you complete the steps above, you are ready to activate your account. Calling on the phone has netted zero good. Press question mark to learn the rest of the keyboard shortcuts. Using your own modem will not include these services. Look at them carefully to ensure they’re correct. If you choose Suddenlink Communications as your ISP, know that you will receive 24/7 customer support and a money-back guarantee. New comments cannot be posted and votes cannot be cast. The setup shouldn’t take more than thirty minutes. We’ve got you covered. This is the only way I can get through to an actual person. Press J to jump to the feed. Would you like to leave a review of your provider? Just wish there was a way for me to do it myself. Click “Agree” to continue. SUDDENLINK INTERNET: Speeds, prices & availability vary by area. Click “Next” to continue forward. Sign up for our newsletter. It was quick and painless. 3. Go celebrate. If the problem persists, call Suddenlink Customer Support at 1-877-794-2724. Set your system preferences (Mac OS only). You also can use its online tool to track your technician’s status and estimated time of arrival. Mainly to make things easier on troubleshooting. If the cord seems secure, try a different outlet. All services not available in all areas. An unofficial subreddit for Suddenlink Communications. A login screen will appear. Hit “Enter.”. While you can let the Suddenlink professionals install the modem and set up your internet service, it’s not too much work to do it yourself. You can participate in an online chat, email, visit a local office, or call 1-877-794-2724 to speak with an agent. NETGEAR’s modem is an Amazon Best Seller, earning almost five stars from over 3,000 reviews. An older modem, computer, or laptop sometimes runs at slower speeds. Update on some information I long forgotten. If you don’t want to use Suddenlink’s provided equipment, here are our recommendations of what to use instead. Email me occasional updates on speed and pricing in my area. It won’t provide the same speeds and feeds as the ARRIS, but it complements Suddenlink’s mid-tier internet service packages. Save it for your records. Calling on the phone has netted zero good. Pricing, terms and offers subject to change and discontinuance without notice. You won’t be able to test the service or set up your account before your activation date. Notable Features: This modem offers download speeds of 343 Mbps and upload speeds of 131 Mbps. Enter your new password twice, once to set it and once to confirm it. The next guy may or may not fix it for him. However, deciding between the two options involves a few considerations. The two modems below are not only compatible with the ISP, but also crowd-pleasers on Amazon. Are you happy with your internet service provider? Notable Features: This modem delivers on its promise for speed. Get more from your internet. This is where most of my activations and swaps have been. It can go up to 1.4 Gbps download and 262 Mbps upload. At the registration page you’ll need your 16 digit Account Number and Access Code. When it does, click on “TCP/IP.”, Look at the “Configure” dropdown and choose “Using DHCP.” Click “OK.”. Check the Suddenlink equipment. Edit: I did end up getting a callback from Suddenlink (or whatever third party does work for them) about an hour after he said he'd call. To change them, log in to the modem. Brand Guides, FAQ. By signing up, you agree to our Terms of Use and Privacy Policy, on Facebook It also features thirty-two download and eight upload channels and four Ethernet ports. All trademarks and service marks are the property of their respective owners. The next guy may or may not fix it for him. The next screen shows a transaction number. Despite its rural underpinnings, the ISP offers speeds starting at 50 Mbps and up to 1 Gbps in select locations. Doing this can help prevent signal confusion and interference during the installation and activation phases. Suddenlink provides the ARRIS/Motorola model, which is a powerful modem. Click “Apply” to enter the modem’s interface. Sudden Link Communications, formerly known as Cebridge Connections, is a US cable broadband service provider that has approximately 1.5 million subscribers and 90,000 business subscribers. You can solve this problem by hardwiring certain devices, such as a DVR or TV. This will automatically direct you to the Suddenlink welcome page, which will prompt you for your sixteen-digit account number. Finding a good spot will help transmit the internet signal throughout your home. How to Setup & Activate a Modem for Any Provider. This Internet Service Provider (ISP) delivers internet service to homes through cable lines, which usually provide faster speeds than DSL. Your box of Suddenlink equipment should contain six items: cable modem, power... 3. 5. When you place your initial order with Suddenlink Communications, you can choose to either have a technician come to your home to set up the equipment or to install it yourself. For more Installing your own modem is a simple process. Is there any other way to do this? The ARRIS pairs well with high-speed internet service, including 1 Gbps. The cable splitter separates the frequencies in order to avoid mixed signals. Suddenlink recommends using a DOCSIS 3.0 modem for speeds of 20 Mbps or higher. Click “Finish” to save your settings and to close out the wizard. Haven’t signed up for Suddenlink service yet? Both are located on your most recent Suddenlink bill. Check the coaxial cable—the connector can sometimes get bent. Suddenlink Communications provides cable, TV, and telephone service throughout the United States. 3. I've been given the runaround trying to call suddenlink and activate my new third party Arris SB6190 Modem to replace my suddenlink modem. Suddenlink Internet: Using Your Own Modem. About 3 hours later I got a call. I've got my MAC address and everything. 1. You can ask for help, advice, or vent about how terrible Suddenlink is. If none of those options solve the problem, it could indicate a network problem or the need for more speed. They shouldn't, but it's Suddenlink. 9a. Run the internet connection wizard (Windows only), 9b. One way is through live chat, and asking for modem provision. If anything’s missing from your box, contact Suddenlink Customer Support at 1-877-794-2724. You will also benefit from access to reliable service technicians and unlimited data plans. The equipment’s tech specs are usually the best place to check: Scout your home for a centralized location with access to both cable and power outlets. Suddenlink requires a cable modem and CenturyLink requires a DSL modem (two different … The pre-shared key generates automatically. Actual speeds may vary & are not guaranteed. Even if your box of Suddenlink equipment arrives twenty-four hours after placing an order,... 2. Would you like to see provider options in your area? However, you shouldn’t feel obligated to use it. Congratulations! Check to make sure it’s available in your area before you research installation. Follow the instructions at Disconnect Current & Connect New Modem. The security mode should be WPA/WPA2-PSK. Check the age of your devices—it could be time for an upgrade. If you use a Suddenlink provided modem*, you'll receive tech support and an equipment replacement if there’s ever a malfunction or need to upgrade the cable modem.

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