Merseytravel have decided to "simplify" their ticketing range by withdrawing the Off-Peak Trio ticket from sale from 30 October 2017. If the start date is a Sunday or Monday (or a Tuesday after a Bank Holiday), you can renew you Weekly Railpass from noon on the previous Friday. Merseytravel website at www.merseytravel.gov.uk or ring Traveline on 0871 200 22 33 to check. JavaScript is disabled. Railpasses can be renewed quickly and easily at any of our staffed stations and weekly passes can be renewed from any of the ticket machines located at various stations on our network. Season and Trio Tickets (valid one month or longer) If, over the period of your ticket covers, our average performance has been between 91.9% and 90% of our targets as set out in the Passenger Charter, we will give compensation equal to 5% of the cost of your ticket. Explore: 10 Minutes From Hamilton Square Station, Waterloo: Where to eat and drink in the North Liverpool hotspot, Anti-Slavery and Human Trafficking Statement, Modern Slavery and Human Trafficking Statement – July 2019, Passengers must wear a face covering when travelling on our network, Click here for the latest COVID-19 Information, Refund Application for Season Ticket Holders Form. To buy your first Trio, Solo or Railpass ticket Guidelines for renewal time periods are detailed below. Please note that this does not affect your statutory rights. If you purchase a ticket and then decide not to travel, you may be entitled to a refund for your journey. Not only do you avoid a daily visit to the ticket office with a Railpass, when you come to renew your pass you don't have to wait until the morning it has expired to renew it. If you can get into Liverpool then Merseytravel staff at Queens Square or Liverpool One Bus Station should be be able to issue your ticket in no time. There are a number of Season Ticket options available, depending on the number of area and zones you travel through on a regular basis: Young Person's Railpass products are for those aged 18 and under and there are Term Time passes valid Monday to Friday, until 8pm, during term time only. We have also produced a booklet with details of tickets for adults (aged 19 and over). If your ticket involves travel on other lines, but you are delayed on our network, you may be entitled to compensation equal to 20% of the cost of your ticket price. Merseytravel Centres stock only local tickets. Please ensure that if you are posting a high value ticket that it is sent by recorded delivery. A guide to the region's greatest sunny spots! Trio tickets are valid on buses, trains and Mersey Ferries* in your chosen zones or areas across Merseyside. Jump straight to the station you are looking for using our Quick Search. How to claim if you did not get a refund at the stationIf you did not obtain a refund at the station please click here to complete our dedicated online claim form. I would complain to Merseyrail and Northern and enclose the tickets you had to buy. For a better experience, please enable JavaScript in your browser before proceeding. This is quite disappointing - I've long thought of "CC-Karten" (as the Germans call them) as a very good thing and that them being offered was very much to Merseytravel's credit. I had an e-mail from Merseytravel today, which is only a week before the product is withdrawn. To request a refund please complete the Comments form, available from any of our staffed stations or you can download one here. If you have a return ticket, the compensation will be 50% of the cost of the ticket. Weekly duration Railpass tickets are not replaceable. To claim compensation, please print off and fill in the Refund Application for Season Ticket Holders Form and take it with the expired Season Ticket to any staffed Merseyrail station, or post the form and ticket to: Any Rail Travel Voucher that has an expiry date between 17 March 2020 and 16 September 2020 may be accepted for a maximum of 6 months after the original expiry date. A maximum of one such claim will be considered in any 12 month period. MetroSmart allows our customers to register their Merseytravel smartcard, check tickets details, card expiry dates and buy a range of smart Adult Bus Solo tickets online. Season tickets are available for regular travel discounts. 4 Jan 2017 at 18:01 #1 fowler9 Established Member. Pick up a copy from a Merseytravel Centre or online at merseytravel.gov.uk/tickets 02. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. If your claim is accepted, you will be paid via the same method that you used to pay for the ticket, unless you agree to a different method of repayment. To check the right cost for your journey simply use the Railpass calculator at the bottom of this page. If you are purchasing a Term Time pass you will need to provide proof that you are in full-time education with a valid student card or by getting your application stamped by your education provider. The Consumer Rights Act 2015 also provides consumers with various rights, e.g., rights where a service is not performed with reasonable care and skill (see section 49 of the Act - click here to read in full). Unfortunately Merseytravel are the ones that supply and sort out delivery of stock, so you're best telling them. If, over the period of your ticket covers, our average performance has been between 91.9% and 90% of our targets as set out in the Passenger Charter, we will give compensation equal to 5% of the cost of your ticket.

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