Eating, drinking, and taking breaks are not allowed during the exam for any reason.

For information on rescheduling, refunds, and more, please check out our FAQs. Q. You will need to be fluent in English or Japanese to communicate with the proctor. Browse Certifications and Exams.

In addition, Pearson VUE's exam proctors are trained to watch for and detect any behavior that may be in violation of test taker policies. The proctor will also create a case for you in our system outlining what happened; standard protocols regarding test revocation will be followed.

The check-in process takes approximately 15 minutes for candidates who have previously completed a system test. The OnVUE experience: Check out the information below to start your online testing experience off on the right foot.

We strongly encourage you to read the system requirements and ensure you meet them.

What type of identification will I be required to present? The timer will not start until the check-in process is complete, and you have officially started your exam. Learn more. Pearson VUE utilizes a secure browser that restricts your ability to open and use additional windows and programs during your exam session. Win the Microsoft Surface Go with your AI-900 or DP-900 certification. A. If your testing space does not pass a room scan, you will not be permitted to proceed with taking the exam and may forfeit your exam fees. Microsoft Office Specialist Program. Online Proctoring (OP) is a great option if you prefer the convenience of testing from the comfort of your home or work office. A. What are the exam rules on personal belongings? Please ensure your mobile phone number includes the country code.

You will also select the language of the greeter, proctor, and proctoring software. Proctors will monitor you for suspicious movement during the duration of your exam. Please see the customer service information on this page if you require assistance.


If there is an issue after the exam, please contact Pearson VUE and have the Case Report number provided by your proctor available.

In addition, your check-in details including the photo collected of you and your test location, as well as your provided identification, may be stored according to your local privacy and data laws. Perform a system test to download the OnVUE online proctoring software in advance to ensure that your system will work with our software. What language(s) are online proctored exams available?


The incoming phone number may be unfamiliar to you but please answer so we can help you. After you’ve selected the exam you want to take, choose the “home or office” option. Watches, including smartwatches, must be removed and placed out of sight/reach during the exam. No, you may mix and match delivery methods (online or in person at a testing center). You will be able to launch your exam up to 30 minutes prior to your appointment time. Find telephone numbers to talk with an agent. Testing candidates: Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies. A.

When will I hear back from Pearson VUE customer support? You will be asked to briefly remove the mask during the check-in process to take the required candidate photo. Find the link to these requirements here. Follow the prompts in the application to complete the required check-in steps. If you are unable to reschedule your exam, please contact your program-specific customer service team for assistance. If technical issues occur during an exam, you can use the OnVUE chat function to discuss the problem and its remedy with Pearson VUE support staff. This accommodation must be requested through your AWS Certification Account before scheduling your exam. Can I read questions aloud during OnVUE exams? Testing candidates: Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies.

However, the online proctors only provide support in English or Japanese.

Tethering to a mobile hotspot is explicitly prohibited. You are also not permitted to use any writing instruments, such as a pen, marker, or pencil, during exam delivery.

Examples of prohibited behaviors include, but are not limited to: failing to follow the proctor’s instructions; looking off the screen; mumbling or speaking aloud; covering your mouth or face; using unauthorized materials (e.g. Please ensure that your space is private and secure.

We strongly recommend re-checking your system on exam day by running a system test and reviewing the minimum system requirements prior to the start of your exam. If your exam program has specific policies regarding personal belongings or testing tools like calculators during an exam, you will find that information in that section of this page. Q. The Pearson VUE proctoring staff will attempt to resolve a technical issue in real time or file a customer support case on your behalf if they are unable to resolve the issue.

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