This process will take approximately 10 seconds.

Devices that you may unplug instead include computers, printers or other personal devices that can be connected via Wi-Fi instead of an Ethernet connection, If all of your ports are full and you do not wish to unplug any of your devices, we recommend purchasing an Ethernet network switch at your preferred electronics retailer, Check that your modem is set up correctly and powered on.

Note: Factory resetting your booster will revert your network name and admin password to what is on the back of the boosters. If you are experiencing modem issues visit the, Check that your first booster is connected to your modem with an ethernet cable, Ensure both boosters are powered on by pushing the power button. Internet light is red/orange Try the following steps: If this is happening after a power outage, please allow 5 minutes for the internet light to come on.

If you are installing your TELUS Boost Wi-Fi system and have no available LAN ports to plug your first booster into your modem, you will have to unplug one of the occupied LAN ports. If still off, reset your modem.

Your Wi-Fi booster is not connected to the network.- If it is your Wi-Fi booster connected to the modem, then check your ethernet connection- If it is located elsewhere in your home, try moving it closer to the Wi-Fi booster that is connected to your modem- If the red light persists, try re-syncing your Wi-Fi booster with your first booster connected to the modem.

Anyways, Telus is sending a tech again tomorrow, on the holiday.

When the power is on the LED light on the front should be illuminated, If your second booster is not pairing with the master booster next to your modem, try moving it closer, ideal range from the master booster is 12M/40 ft, Try restarting your boosters, unplug the power and plug it back in, If you continue to have problems, try restoring to factory settings, using a pin or paperclip, press and hold boosters reset button for 5 seconds, Move closer to your nearest Wi-Fi booster, Ensure the LED of your Wi-Fi booster is solid blue.

The LED will turn solid blue when finished.

The second one won’t connect, no matter where I try to set it up (even in the same room as the other one).

Resetting your modem will remove your customized Wi-Fi network name and password.

If you are experiencing speed issues with your TELUS Boost Wi-Fi, try these troubleshooting techniques: If you are still experiencing slow speeds, it may be because your modem’s Wi-Fi network is still running in the background and causing interference with your Boost Wi-Fi network. Note: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs contact us in order for us to find and fix the root cause of your problem. The congestion can be reduced by turning off the Wi-Fi that is being emitted from the modem. You will have to reconnect devices to the default network or reset your network name and password. No action required. - If the red light persists, try re-syncing your Wi-Fi booster with your first booster connected to the modem. Do not turn off your Wi-Fi booster during this time. I’ve tried starting from scratch, and even reinstalling the app. Get the TELUS Boost Wi-Fi Starter Pack today. The congestion can be reduced by turning off the Wi-Fi that is being emitted from the modem. Follow the instructions found on the. Your Wi-Fi booster is starting up.

View explanations of Wi-Fi booster light colors and troubleshooting below.

When the power is on the LED light on the front should be illuminated, If your second booster is not pairing with the master booster next to your modem, try moving it closer, ideal range from the master booster is 12M/40 ft, Try restarting your boosters, unplug the power and plug it back in, If you continue to have problems, try restoring to factory settings, using a pin or paperclip, press and hold boosters reset button for 5 seconds, Move closer to your nearest Wi-Fi booster, Ensure the LED of your Wi-Fi booster is solid blue. No action required.

Pour nous aider à améliorer notre site, nous aimerions connaître votre opinion.

Sigh. If restarting your modem does not rectify the issue.

Your Wi-Fi booster has a good Wi-Fi or ethernet connection. If your boost does not appear to be working try the following steps. If the light is not blue, please refer to the above section "I don’t see the blue light during installation", On the back of your booster, press the power button located at the bottom right to reboot your Wi-Fi booster(s). If your boost does not appear to be working try the following steps. Learn how to turn off the Wi-Fi network on your main modem. Say goodbye to wifi dead zones with TELUS Boost Wi-Fi range extender. Your Wi-Fi booster software is updating. If there is still no change after 5 minutes, restart your modem. This background Wi-Fi network creates congestion on your TELUS Boost Wi-Fi network. Try the following steps: Restart your modem.

No matter what I do, I end up with a solid red light after it blinks blue for a little while. Your Wi-Fi booster is starting up. ; Once internet light is on, check Wi-Fi light. Moving it closer to the Wi-Fi booster that is connected to your modem could optimize performance. Do not turn off your Wi-Fi booster during this time.

This process is complete once the LED is a solid blue. The LED will turn solid blue when finished. To help us improve this website, we'd love to hear your feedback. Your Wi-Fi booster software is updating. Check if the power cable is plugged into the booster and power outlet. Your Wi-Fi booster is starting up.

If you are experiencing modem issues visit the, Check that your first booster is connected to your modem with an ethernet cable, Ensure both boosters are powered on by pushing the power button.

No action required.

No action required.

It may take up to two minutes for your Wi-Fi booster to turn on.

If there is still no change after 5 minutes. Moving it closer to the Wi-Fi booster that is connected to your modem could optimize performance.

Your Wi-Fi booster is connecting to your home network.

Comment utiliser les fonctionnalités de l'application Mon Wi-Fi TELUS.

Renseignez-vous sur l'accessibilité à TELUS, TELUS et le Code sur les services Internet, Le Code sur les services internet, simplifié, TELUS et le Code sur les services sans fil du CRTC, Le Code sur les services sans fil, simplifié. This background Wi-Fi network creates congestion on your TELUS Boost Wi-Fi network.

Check if the power cable is plugged into the booster and power outlet. It may take up to two minutes for your Wi-Fi booster to turn on. To help us improve this website, we'd love to hear your feedback. If the light is not blue, please refer to the above section "I don’t see the blue light during installation", On the back of your booster, press the power button located at the bottom right to reboot your Wi-Fi booster(s). Press the power button on the back of the booster to turn it on. Wi-Fi Protected Setup (WPS) mode. Information for using the features of the TELUS My Wi-Fi app.

Easily connect the TELUS Boost Wi-Fi Starter Pack to your home Wi-Fi network and extend your Wi-Fi signal. Within 2 minutes of pressing the Wi-Fi booster’s WPS button, press the WPS button on the device you wish to connect. Your Wi-Fi booster is connecting to your home network. Note: Factory resetting your booster will revert your network name and admin password to what is on the back of the boosters.

Note: If you are an Optik TV customer, keep your set top box (STB) plugged into your modem to maintain your TV service. Experts found that even with an entire household of users, scattered all over the home, using Wi-Fi at the same time – TELUS Boost Wi-Fi … Press the power button on the back of the booster to turn it on. If the above does not resolve your issue contact us for further assistance.

View explanations of Wi-Fi booster light colors and troubleshooting below.

Once the LED light on your new Wi-Fi booster turns solid blue, follow the My Wi-Fi app steps to determine a suitable location for your Wi-Fi booster.

Follow the instructions found on the Expansion Pack for TELUS Boost Wi-Fi Quick Start Guide; Solid purple .

Within 2 minutes of pressing the Wi-Fi booster’s WPS button, press the WPS button on the device you wish to connect. If you are installing your TELUS Boost Wi-Fi system and have no available LAN ports to plug your first booster into your modem, you will have to unplug one of the occupied LAN ports. Your Wi-Fi booster is starting up. This process is complete once the LED is a solid blue.

Follow the instructions found on the Expansion Pack for TELUS Boost Wi-Fi Quick Start Guide: Solid purple: No action required. Wi-Fi Protected Setup (WPS) mode. If the red light persists, try re-syncing your Wi-Fi booster with your first booster connected to the modem. Learn how to turn off the Wi-Fi network on your main modem. If you are experiencing speed issues with your TELUS Boost Wi-Fi, try these troubleshooting techniques: If you are still experiencing slow speeds, it may be because your modem’s Wi-Fi network is still running in the background and causing interference with your Boost Wi-Fi network. It may take up to two minutes for your Wi-Fi booster to turn on.



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